Frequently Asked Questions
- How does it work?
- Space is an issue at our workplace. Where do we put the therapist?
- What equipment does Onsite Therapy bring?
- I don’t want to feel sticky or gross after my massage.
- What do I need to do?
- How do I book appointments?
- What should I wear?
- What are the costs?
- Payment Options?
- Should I tip a therapist?
- How many people can receive chair massage in an hour?
- What form of payment is accepted?
- Can I claim these services under my Insurance?
- How do I know if my extended health benefits cover registered massage therapy or acupuncture?
- Do I need a doctor’s referral?
- What should I expect at my first visit?
- What forms will I have to fill out?
- What is acupuncture?
- What are the benefits of acupuncture?
- What conditions can acupuncture address?
- Is it safe for a woman who is pregnant to receive massage or acupuncture?
- Will the treatment be painful?
- Is acupuncture painful?
- Is acupuncture safe?
- What is Corporate Wellness?
- Why are Corporate Wellness Programs important?
- What is the Goal of Corporate Wellness Programs?
- What is the purpose of On-Site Wellness Program?
- What are the benefits of receiving onsite massage therapy treatments?
- Who is liable if anything goes wrong?
- Will you share the employee health status with us?
- How is my personal contact and health information being protected?
- Does Onsite Therapy require notice?
- Is there a minimum booking for on site chair massages?
- What is your cancellation policy?
1. How does it work?
We can set up in a conference or large room and perform acupuncture and massage on a number of people at once. In this group setting, we have employee sitting in chairs during the lunch hours.
OR
Preferably, we can make use of a smaller more private room, about 5 by 9 feet, and provide therapy throughout the day. The private session can be more comfortable conducive to relaxation, but we would stay for the day and that room would be off limits for general office use during our visit.
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2. Space is an issue at our workplace. Where do we put the therapist?
Finding a private space for treatments shouldn't deter a company from bringing a therapist on site. A designated treatment room is the best option but isn't always possible.
In our experience, we have seen many companies create alternative treatment spaces. Strategic temporary treatment locations can include: meeting rooms, unoccupied offices, partitioned/cornered-off areas, First Aid and storage rooms
3. What equipment does Onsite Therapy bring?
Onsite Therapy will arrive at equipped with a
massage table and/or massage chair, linens and all other materials
required to carry out the treatment; such as cleaning supplies and needles.
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4. I don’t
want to feel sticky or gross after my massage.
We ensure that any therapeutic lotions used are
water based to leave one feeling clean and fresh
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5. What do I
need to do?
Just get approval for Onsite Therapy come to your
office. Make sure you can provide a space for us. The space should
be free from clutter with minimal furniture and as clean as possible. If
you are booking for both massage and acupuncture 2 spaces would be required. We can, also, stagger our services, providing
massage on one day and acupuncture on another day.
We can send you some posters to put up around the
water cooler or forward to your employees to inform readers of our visit and
reminding all to book in advance on our easy to use website. We do the
rest.
Please download our health history form
available on our website by scrolling to the very bottom of the home page and clicking the arrow to the right of the PDF or click on this link "ONSITE THERAPY ACUPUNCTURE_INITIAL_INTAKE_FORM". Once you have filled out the pdf; save it as your name and log into the booking software by clicking the book now button and attach the form to your profile.
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6. How do I
book appointments?
Treatments are scheduled using the online scheduler: click the “Book Online”
button. You will be redirected to the Mindbody’s
secure, server to complete the process where you are required to create a login
and password. Once you have created a login and password, you are ready to book
an appointment with one of our. Onsite Therapy requires a credit or debit card
to be saved to your profile in order to proceed. You will only be charged at the time of your
appointment.
Email or text reminders will be sent as a reminder
minutes before a treatment is to commence.
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7. What
should I wear?
Office Attire is sufficient. During an acupuncture treatment, clothing may
be rolled up to the knees and elbows.
Sheets and blankets are available to protect the client’s dignity while
only the area of complaint is uncovered. You are not required to undress: this
is a personal choice.
For chair massage thinner fabrics work best, as
well as removing necklaces, ties and jackets during the session. Once more, the therapist brings Sheets and
blankets to protect her clients dignity while she uncovers the area of
complaint. Sheets are only necessary
while table massage is being performed.
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8. What are
the costs?
Contact us today for a quote. LINK to request a quote page.
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9. Payment
Options?
- a) Company covers cost.
- b) Employees use extended health benefits.
- c) Employee and employer split
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10. Should I
tip a therapist?
No. The cost
of treatment is all the compensation any of us require. Please do not get upset with us,
but we will not accept any tips. In
fact, the best tip we can receive is a referral to your friend’s office.
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11. How many
people can receive chair massage in an hour?
- 15 min a person - 4 people
- 20 min a person - 3 people
- 30 min a person - 2 people
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12. What form
of payment is accepted?
Payment is made at the time of treatment. A credit card or debit card is required in
order to proceed with a booking. We accept Visa, Master card, Debit or
PayPal. Your card information is
required as it speeds up payment at the time of treatment and to make sure
there won’t be any last minute payment issues.
Not that we don’t trust you!
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13. Can I
claim these services under my Insurance?
Yes. Please check with your insurance provider to see if you require a
physician’s prescription for reimbursement, as well as to determine your
coverage.
Onsite Therapy will issue a receipt upon completion of the treatment that
may be submitted to your insurer for reimbursement, if applicable. We email you an official receipt so it is
easy to keep track of it and send it electronically should your insurer ask for
a copy.
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14. How do I know if my extended health benefits cover
registered massage therapy or acupuncture?
You will need to contact your health insurance provider to inquire about
coverage. Most insurers cover a portion or the full cost of the treatment
up to a maximum amount per calendar year.
Massage therapy and acupuncture are covered by almost all plans
providing that registered members of their respective colleges perform them;
moreover Onsite Therapy exclusively works with registered professionals.
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15. Do I need
a doctor’s referral?
You do not require a doctor’s referral to see any of the
registered massage therapists or registered acupuncturists, as they are all
primary health care professionals. However, some insurance companies require
that you submit a Doctor’s referral every year with your claim form. We
recommend that you call your insurance provider to determine what they require
in order to reimburse your payment.
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16. What should I expect at my first visit?
During the initial consultation, your detailed
health history will be reviewed. Treatment goals will also be discussed
to ensure that the right treatment plan is developed for each individual
client.
The therapist will
quickly run through a health history form with you if you haven’t previously
download our form available online. Click this link: ONSITE THERAPY ACUPUNCTURE_INITIAL_INTAKE_FORM.
Please allow some time for this to occur. The clinical health history form collects
specific information regarding your current health. This form will aid your
therapist in identifying any possible contraindications or modifications that
may be needed to perform treatment.
Your therapist will perform testing that will
enable the therapist to determine the nature of injury/complaint and formulate
a clinical-impression of the your current condition.
After your therapist has put together a treatment
plan and you have consented to the treatment approach, the actual therapy
component will begin.
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17. What
forms will I have to fill out?
On your first visit, we will need you to
fill out some paperwork, which will take about 10 minutes to complete. Please
arrive 10 minutes early for this process. Alternatively, you can download
these forms from our website, ONSITE THERAPY ACUPUNCTURE_INITIAL_INTAKE_FORM, and complete them before you arrive. Please attach your completed form, saved as "your name" to your profile you created through our secure online booking software.
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18. What is acupuncture?
Acupuncture is a method of encouraging the body to promote self-healing
and to improve functioning. The acupuncturist uses the insertion of fine
needles into the body at specific points proven to be effective in the
treatment of many health problems. Your therapist’s goal is to help you keep the
body’s energy in balance to restore good health. Energy flows through distinct
meridians that cover the body somewhat like the nervous system and blood
vessels. When energy becomes blocked or stuck, the individual tends towards
disorder and disease. According to Chinese medicine, acupuncture allows energy
to flow to areas where it is deficient and away from areas where it is
excessive. In this way, acupuncture regulates and restores the harmonious
energetic balance of the body, allowing it to heal. Each meridian is associated with a specific
organ system and because of this acupuncture can treat not only the symptoms of
illness, also called branches, but the causes of imbalance, or root; as in root
causes. From a Western perspective,
acupuncture stimulation appears to activity natural painkillers, decrease
inflammation, increase blood flow, promote “rest and digest” hormones, and
activate natural healing compounds in the target tissues.
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19. What are the benefits of acupuncture?
Since acupuncture promotes the body’s natural
healing ability, many conditions, such as Arthritis, Tendonitis, hip and knee
pain, hand and foot pain, Sciatica, shoulder pain, lower back and neck pain,
migraines, and even addictions, can be successfully treated. Many men and women
have discovered that acupuncture has helped them function optimally on a daily
basis. Throughout its long history, acupuncture has established a solid
reputation as providing excellent health care.
As a natural form of healing, acupuncture has the following benefits:
- Provides drug-free pain relief
- Fosters faster healing
- Treats the underlying cause of disease
- Provides a holistic approach linking body, mind, emotions and behaviour
- Assists in the prevention of disease and cultivates a sense of well-being
- Helps to increase mental clarity and focus
- Helps relieve stress and aids relaxation, which promotes healing
- Helps relieve muscle tension and stiffness
- Improves circulation of blood and movement of lymph fluids
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20. What conditions can acupuncture address?
Acupuncture can improve the outcome of many illnesses, but is exceptional in the treatment of:
- Insomnia
- Fatigue
- High blood pressure
- Hypothyroid / Hyperthyroid
- Cancer and Chemotherapy Support
- Smoking Cessation
- Addictions
- Musculoskeletal trauma or dysfunction
- Depression and Anxiety
- Menstrual cycle irregularity or pain
- Digestive complaints
- Respiratory issues
- Stress Reduction
- Menopause and Perimenopause
- Infertility and Reproductive issues
- Migraines and Headaches
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21. Is it safe for a woman who is pregnant to receive
massage or acupuncture?
Yes. Massage and acupuncture have proven to be safe and effective in treating the discomforts of pregnancy. In both treatments, modifications will be made with respect to positioning, techniques and points chosen. Please let the practitioner know if you are pregnant.
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22. Will the
treatment be painful?
Most patients seek treatment for pain
relief. Massage Therapy and Acupuncture care will provide you with relief from
your symptoms including your pain. Therapies may involve different
modalities including hands on techniques, movement therapy/exercise, cupping
and electrical stimulation to achieve the desired affect. In addition, all
therapies will focus on determining the underlying dysfunctions to prevent the
pain from resurfacing or worsening in the future.
This is generally achieved in a pain
free way. However, some treatment modalities can be slightly painful in the
short term. For instance, if you have a stiff joint because of surgery or
immobilization than regaining the range of motion through mobilizations and
stretching can be uncomfortable during the treatment session. However, typically
right after the treatment you will feel less stiff and have less pain. Your
therapist will inform you in advance, of what to expect during the treatment,
what to expect after the treatment, the risks and benefits of the treatment and
when you will start to reap the benefits of the treatments. It is important to talk with your therapist
because pain is a very subject and personal experience. One-day a technique
might elicit a different experience or sensation the second time it is
performed and to others they may not register any sensation.
It is important that you communicate your response to
treatment with your therapist so that they may adjust the treatment if
necessary to help you get the most out of your sessions.
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23. Is acupuncture painful?
Acupuncture needles are very flexible and fine,
about the diameter of a human hair. The needles are designed to be inserted without
pain. The procedure is usually painless
and in most cases the needles are inserted just below the surface of the skin.
A patient may feel some tingling, heaviness, or electric sensation either
around the needle or traveling up or down the affected meridian. These
sensations are usually mild and subside quickly after insertion. Most patients
find the treatments very relaxing and many patients fall asleep during the
treatment, which lasts from 30 to 40 minutes.
Usually any fears of pain are made worse by the fear itself.
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24. Is acupuncture safe?
If performed by a qualified practitioner, yes. Registered acupuncturists
know the human anatomy well and insert needles in a safe fashion. The
instruments used to penetrate the skin are pre-sterilized, disposed after a
single use. The practitioner is well aware of the concern over infectious
diseases and takes every measure to ensure cleanliness, practices “clean needle
technique.”
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25. What is
Corporate Wellness?
Workplace wellness is an activity to promote the
health and wellbeing of a company’s workforce. It is designed to support
healthy behaviour in the workplace and to improve health outcomes and to
combat rising health issues and its associated costs. It has been demonstrated that by creating an
engaging company culture with respect to employees’ health leads to healthier
organizations with lower turnover, high productivity, lower absenteeism, and of
course happier employees that translates, truly, to a fatter bottom line.
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26. Why are
Corporate Wellness Programs important?
A sedentary lifestyle such as working for 8 hours
or more behind a desk is the leading cause of chronic diseases. They are
also the most preventable type of diseases. Such illnesses include heart
disease, stroke, cancer and obesity. Old habits are years in the making. You cannot expect behaviour to change on
command. However, when a person is able to commit and is supported emotionally
and through his or her social network on a conscience level, progress is
possible. A corporate wellness program is important to address this by
arranging consistent support and accessibility.
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27. What is
the Goal of Corporate Wellness Programs?
The end goal is healthier and happier employees.
Employees are the human capital, the driving force, behind a corporation’s
success. Best options should be available for their physical, mental and
emotional health for a common vision. Happier employees are more productive;
employees who take advantage of a balanced approach to stress are better
equipped to handle life’s challenges.
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28. What is
the purpose of On-Site Wellness Program?
The purpose of on site wellness program is to reduce injuries and early
return to work status for the employees while improving employee’s health and
well being through participation in workplace. In addition, it creates the
convenience for the employees to seek advise or care from health care professionals
during breaks or time off from work.
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29. What are the benefits of receiving onsite massage
therapy treatments?
Reduces your treatment expenses such as parking and gas. Eliminates the stressors associated with traveling to and from appointments. Easier to comply with treatment plans. Allow professionals with busy schedules to receive regular treatments.
30. Who is liable if anything goes wrong?
Responsibility for injury lies with Onsite Therapy.
We are regulated health professionals governed by The Ministry of Health
and as such are required to be insured against misconduct in the amount of 5
million dollars in aggregate per year. Onsite Therapy has taken out an
additional Commercial General Liability insurance policy of another 5 million
dollars in aggregate per year to protect against slip and fall type claims and
to protect the claimant should any legal claims be made.
Onsite therapy has professional liability insurance
and commercial general liability insurance coverage to protect against any
claims made by parties seeking to cover health care and other costs caused by
misconduct or accidents. Our coverage goes above the minimum coverage
policies to make sure that the need of claimants will be taken care of should
any such incident arise.
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31. Will you
share the employee health status with us?
No. We are sworn to confidentiality under law. All employee data collected will remain private. We will not disclose any illnesses an employee may or may not have. All conversations with any therapist are private and will be protected.
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32. How is my personal contact and health information
being protected?
All client information will be filed in accordance with the Personal
Health Information Protection Act, 2004 and Personal Protection and Electronic
Documents Act, 2000. Health information will be stored electronically
and uses the same security that is found in the Canadian banking industry. Registered Massage Therapists and Registered
Acupuncturists are required by their regulatory body to maintain
confidentiality in respect to personal health information such as ongoing
client health information.
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33. Does
Onsite Therapy require notice?
1 week notice is required for most bookings
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34. Is there
a minimum booking for on site chair massages?
Yes, a 3 hour minimum is required
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35. What is
your cancellation policy?
-
Please notify us at least 24 hours before the scheduled event - No Charge.
- Less than 24 hours of a scheduled event - Charged in full
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